Chicken Soup for the Shipper Soul
In her 2008 book, “The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service,” author and motivational speaker Donna Cutting delivers some simple advice to companies of all types when dealing with those who buy their services: “Give them their chicken soup.”
By “chicken soup,” Cutting is referring to the…
http://www.joc.com/maritime-news/international-freight-shipping/chicken-soup-shipper-soul_20140421.html
Journal of Commerce